Performance analysis and optimization of inbound call center

By: Stolletz, RaikMaterial type: TextTextSeries: Lecture notes in economics and mathematical systemsPublisher: Berlin,Springer-Verlag,2003Description: x; 219p;pbkISBN: 3-540-00812-8Subject(s): Call centers-Mathematical models | Call centers-Management | Marketing | ManagementDDC classification: 658.812/STO
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