TY - BOOK AU - Christensen, Clayton M TI - The innovator's dilemma: The revolutionary national book th SN - 0-06-052199-6 U1 - 658/CHR PY - 2003/// CY - New York PB - HarperBusiness Essentials KW - Success in business KW - Customer services KW - Industrial management KW - Creative ability in business KW - General management KW - Management ER -