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1.	Image from Amazon.com	Dynamics of Compititive strategy by Smith, Ken G Gannon, Martin J Crimm, Curtis M Material type: Text Publication details: London Sage 1992 Availability: Items available for loan: IGIDR (1)Collection, call number: 658.4012/SMI. Found in Open Library: Place hold Save to lists
2.		Effect of service climate on service quality: Test of a model using structural equation modeling by Gupta, Amit Gannon Martin J Indian Institute Of Management Bangalore Series: IIMB working paper Material type: Text Publication details: Bangalore 0 2002 Availability: Items available for loan: IGIDR (1). Place hold Save to lists
3.		Effect of service climate on service quality: Test of a model using hierarchical linear modeling by Gupta, Amit Gannon Martin J Indian Institute Of Management Bangalore Series: IIMB working paper Material type: Text Publication details: Bangalore 0 2002 Availability: Items available for loan: IGIDR (1). Place hold Save to lists

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