Performance analysis and optimization of inbound call center (Record no. 62002)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00389pam a2200145a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170807b2003 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 3-540-00812-8 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812/STO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Stolletz, Raik |
| 245 ## - TITLE STATEMENT | |
| Title | Performance analysis and optimization of inbound call center |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Berlin |
| Name of publisher, distributor, etc. | Springer-Verlag |
| Date of publication, distribution, etc. | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x; 219p;pbk |
| 490 ## - SERIES STATEMENT | |
| Series statement | Lecture notes in economics and mathematical systems |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call centers-Mathematical models |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call centers-Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Management |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 63389 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| IGIDR | IGIDR | 08/08/2003 | 658.812/STO | 27724 | 25/09/2017 | 25/09/2017 | Books |
