TY  - BOOK
AU  - Amin, Samia
AU  - Das, Jishnu
AU  - Goldstein, Markus
TI  - Are you being served: New tools for measuring service delivery 
SN  - 9780821371855
U1  - 362.1 20
PY  - 2008///
CY  - Washington, D.C
PB  - Worl Bank
KW  - Social problems, welfare and services
KW  - School surveys
KW  - Developing countries
KW  - Health facilities-Developing countries-Quality control-Measurement
KW  - Medical care-Developing countries-Quality control-Measurement
KW  - Quality assurance-Developing countries
KW  - Measurement
ER  -