TY  - BOOK
AU  - Newman, John L
AU  - Azevedo Joao Pedro
AU  - World Bank
TI  - Setting Reasonable Performance Targets for Public Service De
PY  - 2013///
CY  - Washington DC
PB  - World bank
UR  - http://elibrary.igidr.ac.in/e-library/working papers/World Bank/PRWP/2013/E9595.pdf
ER  -