| 000 | 00389pam a2200145a 44500 | ||
|---|---|---|---|
| 008 | 170807b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a3-540-00812-8 | ||
| 082 | _a658.812/STO | ||
| 100 | _aStolletz, Raik | ||
| 245 | _aPerformance analysis and optimization of inbound call center | ||
| 260 |
_aBerlin _bSpringer-Verlag _c2003 |
||
| 300 | _ax; 219p;pbk | ||
| 490 | _aLecture notes in economics and mathematical systems | ||
| 650 | _aCall centers-Mathematical models | ||
| 650 | _aCall centers-Management | ||
| 650 | _aMarketing | ||
| 650 | _aManagement | ||
| 906 | _a63389 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c62002 _d62002 |
||